Shipping policy

SHIPPING POLICY

Shipping locations

The Woman currently ships to addresses within the Netherlands and selected countries within the European Union (EU). Available shipping destinations will be shown at checkout.

Order processing

As many The Woman pieces are handmade and one-of-a-kind, orders are carefully prepared and packaged before shipment.

Orders are generally processed within 2–5 business days after payment has been successfully received. Processing times may occasionally vary depending on the nature of the item, order volume, public holidays or other circumstances. If a significant delay occurs, we will contact you using the email address provided with your order.

Shipping rates

Shipping costs are calculated and displayed at checkout before you complete your purchase. The applicable rate may depend on the destination, parcel size, weight and selected shipping method.

You will always have the opportunity to review the total price, including applicable shipping charges, before placing your order.

Estimated delivery times

After dispatch, estimated delivery times are generally:

Netherlands: 1–3 business days

EU destinations: 3–10 business days

These delivery times are estimates only and are not guaranteed. Delays caused by postal or courier services, peak periods, public holidays or circumstances outside our reasonable control may occur.

Tracking

Where tracking is available for the selected shipping method, tracking information will be provided after your order has been dispatched.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible at meetyourcreativity@gmail.com. We will try to correct the information before dispatch where reasonably possible.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs for resending the order may apply.

Lost or damaged parcels

We take care to package every order securely. If your parcel arrives visibly damaged, or if you believe it has been lost during delivery, please contact us as soon as possible at meetyourcreativity@gmail.com, including your order number and, where applicable, photographs of the parcel and product.

We will assess the situation and, where appropriate, contact the relevant shipping provider. Nothing in this section limits any rights you may have under applicable consumer law.

EU orders

Orders shipped within the European Union generally do not incur customs duties when goods are shipped from within the EU. However, customers remain responsible for any charges that may legally apply to their particular order or destination.

Returns

Shipping and delivery are separate from your statutory right of withdrawal and our return conditions. For information about returns, withdrawal, refunds and applicable exceptions, please refer to our Return and Refund Policy.

Contact

If you have questions about shipping or delivery, please contact:

The Woman
Email: meetyourcreativity@gmail.com